Purchasing Policy

  • All our items (hair products, wigs, hair prostheses, tools extensions, brushes and combs, make-up, nail polish, beauty products, accessories, hairdressing scissors and jewellery) are neither exchangeable nor refundable for hygiene reasons and are therefore considered "final sale" Note also that the items in the "Clearance" tab, gifts with purchase, custom-made items are "final sale".
  • While we try to meet your needs at our best, we have the right to revise an incorrect price or description and to cancel or refuse an order for items with incorrect pricing or description. These corrections may be made after the order has been accepted.
  • It may happen that a cancellation of an order placed on the website occurs if, for example, the items ordered cannot be shipped due to an unforeseen event. Customer service will contact you in the event of this eventuality.
  • The merchandise indicated "CLEARANCE" is considered as a final sale and therefore non-returnable and this, without exception. 
  • The price of each product is based on the format and not the photo. 
  • You cannot combine two promo codes in the same order. Only one (1) code is valid. Coupon codes are a web exclusive and not applicable in store. 
  • Promotional codes cannot be applied to previous purchases. 
  • Due to their pricing policy, promotional codes cannot be applied to Moroccanoil products.