Last updated: October 19, 2023

This Privacy Policy describes how Groupe Éléganza (the " Site ", " we ", " us " or " our ") collects, uses and discloses your personal information when you visit, use our services or make a purchase from eleganza.com ( " Site ") or otherwise communicate with us (collectively, the " Services "). For purposes of this Privacy Policy, " you " and " your " means you as a user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "last updated" date, and take any other action required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce the applicable Terms of Use and to protect or defend the Services, our rights and the rights of our users or others.

What personal information do we collect?

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

Information you submit to us directly through our Services may include:

• Basic contact information, including your name, address, telephone number, e-mail.
• Order information, including your name, billing address, shipping address, payment confirmation, e-mail address, telephone number.
• Account information, including username, password, security questions.
• Purchasing information, including items you view, place in your shopping cart or add to your wish list.
• Customer support information, including information you choose to include in communications with us, for example, when sending a message via the Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect via cookies

We also automatically collect certain information about your interaction with the Services (" Usage Data "). To do this, we may use cookies, pixels and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to fulfill our contract with you.
• When you visit our Site, open or click on e-mails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this privacy policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of any third party. For more information, see the section below, Third-party websites and links.

How we use your personal information

• To provide products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send you notifications regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and manage your account, to arrange shipping, facilitate returns and exchanges and to allow you to post notices.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by e-mail, SMS or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be responsive to you, to provide you with efficient services and to maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our site. For more information on the cookies we use in connection with powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our site and services (including to remember your actions and preferences), to run analytics and better understand user interaction with the services (in our legitimate interest to administer, improve and optimize the services). We may also authorize third parties and service providers to use cookies on our site to better tailor services, products and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or refuse cookies via your browser controls. Please bear in mind that deleting or blocking cookies may have a negative impact on your user experience and may result in certain services, including some general features and functionality, operating incorrectly or no longer being available. In addition, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With suppliers or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide you with services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties, for example to ship your products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our group of companies, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of use and to protect or defend the Services, our rights and the rights of our users or others.

During the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (designated by *) about users for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information":

We do not use or disclose sensitive personal information to infer characteristics about you.

We have "sold" and "shared" (as these terms are defined in applicable law) personal information during the previous 12 months for the purpose of engaging in advertising and marketing activities, as follows.

User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, such content will be public and accessible to all.

We do not control who will have access to the information you choose to make available to others, and cannot guarantee that parties who have access to such information will respect your privacy or keep it safe. We are not responsible for the confidentiality or security of any information you make public, or for the accuracy, use or misuse of any information you disclose or receive from third parties.

Third-party websites and links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information found on such sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or any third party. Our inclusion of these links does not, in and of itself, imply any endorsement of the content of such platforms or their owners or operators, unless otherwise indicated on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact information listed below to request that it be deleted.

As of the effective date of this Privacy Policy, we are not actually aware that we "share" or "sell" (as those terms are defined in applicable law) the personal information of persons under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and that we cannot guarantee "perfect security". In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may only apply in certain circumstances and, in some cases, we may refuse your request to the extent permitted by law.

• Right of access and knowledge. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
• Right of deletion. You may have the right to request that we delete the personal information we hold about you.
• Right of correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right of portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to refuse sale or sharing or targeted advertising. You may have the right to instruct us not to "sell" or "share" your personal information or to refuse the processing of your personal information for purposes considered "targeted advertising" as defined in applicable privacy laws. Please note that if you visit our site with the Global Privacy Control Opt-Out preference signal enabled, depending on your location, we will automatically treat this as a request to opt-out of "selling" or "sharing" information for the device and browser you use to visit the site.
• Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You may do so by responding directly to our refusal.
• Managing communication preferences: We may send you promotional e-mails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our e-mails. If you unsubscribe, we may still send you non-promotional e-mails, such as those relating to your account or orders you have placed.

You may exercise any of these rights where indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your e-mail address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

We use Shopify advertising services such as Shopify Audiences to help you personalize the advertising you see on third-party websites. To prevent Shopify merchants who use these ad services from using your personal information for these services, visit https://privacy.shopify.com/en.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge your complaint with your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses, or any equivalent contract issued by the UK competent authority, where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call 1-833-570-5676 or e-mail us at info@eleganza.ca or contact us at 552, boul. Québec QC G1M3E5, Canada.